Help & FAQ

Everything You Need to Know.

Answers to the questions we're asked most — from ordering to returns.

More Than Clothing

Orders & Payment

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1. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay and Klarna. All payments are processed securely by Shopify.

2. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We do our best to accommodate requests before your order has been processed for shipping.

3. Will I receive an order confirmation?

Yes — you'll receive an email confirmation as soon as your order is placed, followed by a shipping confirmation with tracking information once it's on its way.

4. Do you offer gift cards?

Not at the moment, but it's something we're looking into for the future. Join the Saví Circle to be the first to know.

Good Style Travels Further

Shipping & Delivery

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1. Where do you ship to?

We currently ship within the United States.

2. How long does delivery take?

We process every order within 1–3 business days. After that, free Standard Shipping takes 5–8 business days — so 6–11 business days in total. Priority (3–7 business days) and Express (3–5 business days) are available at checkout. You'll receive tracking as soon as your order ships.

3. How can I track my order?

Once your order ships, you'll receive an email with a tracking link so you can follow your package every step of the way.

4. What happens if my order is delayed?

If your order is taking longer than expected, reach out to our team — we'll look into it and keep you updated every step of the way.

Timeless Pieces Brighter Days

Returns & Exchanges

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1. What is your return policy?

We accept returns within 14 days of delivery, as long as items are unworn, unwashed and in their original condition with tags attached. If you simply changed your mind, return shipping is at your own cost. If we sent the wrong item or it arrived damaged or faulty, the return is free and we cover the shipping.

2. How do I start a return?

Contact our support team with your order number and we'll walk you through the return process.

3. Can I exchange an item?

Yes. If the item you received is damaged, faulty, incorrect or not as described, the exchange is completely free — we cover shipping both ways. For a change-of-mind exchange you cover the return shipping and we cover sending the replacement, subject to availability. Just email us with your order number.

Products & Sizing

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1. How do I find the right size?

Each product page includes a detailed size guide to help you find your perfect fit. If you're ever unsure, feel free to reach out to us before ordering.

2. Are your products true to size?

Our pieces are designed to fit the same way across every size, from XXS to XXXL. We recommend checking the size guide on each product page for exact measurements.

3. What materials are your products made from?

Materials vary by product and are always listed on the individual product page, so you know exactly what you're getting.