Refund policy

Returns & Refunds

Last updated: September 22, 2026

US law does not provide a general statutory right of withdrawal for online purchases. Saví Sava voluntarily offers every customer a 14-day return window from the date of delivery, as a matter of company policy.

How to start a return

Email contact@savisava.com with your order number within 14 days of receiving your order, and we will send you return instructions. Items must be returned unworn, unwashed, with all original tags attached and in their original packaging.

Once we receive and inspect your return, we refund to your original payment method. Depending on your bank, the refund usually appears on your statement within 5-10 business days.

Who pays for return shipping

If you changed your mind - wrong size, no longer wanted, or simply not for you - return shipping is at your own cost. We recommend an insured, trackable service, as we are unable to refund items that are lost or damaged on their way back to us.

If we got it wrong, we pay. Return shipping is free and fully covered by us when:

the item arrived damaged, faulty or defective;
you received the wrong item, the wrong size or the wrong color;
the item is not as described on our website.

Free exchanges

Exchanges are free of charge - including shipping both ways - whenever the fault is ours. That covers a damaged, faulty, incorrect or not-as-described item. Email contact@savisava.com with your order number and a photo of the issue, and we will send a replacement as soon as it is available, or issue a full refund if you prefer. You will never be asked to pay shipping in these cases.

For a change-of-mind exchange - a different size or color simply because you would prefer it - we are happy to help too: you cover the return shipping, and we cover the shipping of the replacement, subject to availability.

Damaged, faulty or incorrect items

Please contact us within 14 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or a full refund, whichever you prefer, and cover all shipping costs. Additional consumer protections may apply in these cases.